Privacy Policy maju888 – Member Personal Data Protection Malaysia

This Privacy Policy applies to all personal information collected by maju888 through our official website at maju888.best, the maju888 mobile app, and all related digital platforms. It applies to all registered members, prospective members in the process of registration, and visitors who browse the maju888 platform without creating an account.

This policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and reflects maju888's commitment to handling your personal data responsibly, transparently, and securely. If you have any questions regarding this Privacy Policy, our team is ready to assist via email at support@maju888.best.

This policy should be read together with Terms & Conditions maju888, which is a complementary document governing the overall use of our platform.

Maju888 collects various types of personal data depending on how you interact with our platform. Below is further detail on the categories of data we collect:

Data You Provide Directly

• Registration Information: Full name, Malaysian phone number, email address, date of birth, and the username you chose when registering your maju888 account
• Identity Verification (KYC) Information: A copy of your MyKad or passport, a selfie for verification, and proof of address such as a utility bill or recent bank statement
• Financial Information: E-wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay), bank account numbers for withdrawals, and transaction details for deposits and withdrawals
• Communications: Any messages, enquiries, or complaints you send to the maju888 support team via Live Chat, email, or WhatsApp.

Automatically Collected Data

• Technical Data: IP address, device type, operating system, web browser type and version, screen resolution
• Usage Data: Pages visited, games played, session duration, login frequency, betting history, and in-platform activity
• Location Data: General geographic location based on IP address (state or city) for the purpose of verifying service eligibility.
• Cookie Data: Session information, language preferences, and personal settings stored via cookies or your device's local storage

Maju888 uses collected personal data solely for legitimate purposes directly related to operating the platform and delivering services to members. Our use of data is as follows:

• Account Management: To create, verify, and manage your maju888 account, including processing registration, login verification, and profile management.
• Transaction Processing: To process deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to your Malaysian bank account or e-wallet.
• Security & Fraud Prevention: To detect and prevent fraud, money laundering, and other illegal activities that may affect the security of the platform and other members.
• Customer Support: To provide assistance and resolve any enquiries or complaints you submit to the maju888 support team.
• Legal Compliance: To fulfil our legal obligations under Malaysia's PDPA 2010 and regulations relating to anti-money laundering (AML) and identity verification (KYC)
• Platform Improvements: To analyse aggregated usage patterns (without identifying individuals) for the purpose of improving the design, performance, and content of the maju888 platform.
• Service Communications: To send you important notifications regarding your account, changes to our terms of service, or security issues you need to be aware of
• Responsible Gaming: To monitor gameplay patterns in order to identify members who may need support related to responsible gaming, in line with maju888's commitment to member wellbeing

Maju888 does not sell, rent, or share member personal data with third parties for commercial or marketing purposes. However, in certain limited situations, maju888 may need to share your personal data with the following parties:

Trusted Service Providers

Maju888 works with trusted third-party service providers to help operate our platform. These include payment processing providers (such as FPX and e-wallet providers), cloud service providers for secure data storage, gaming software providers (such as Pragmatic Play, PG Soft, Microgaming), and customer support service providers. All such providers are bound by strict confidentiality agreements and are only permitted to use the data shared with them for the specified purposes.

Legal Authorities

Maju888 may be required to disclose members' personal data to the relevant Malaysian authorities if mandated by law, court order, or in connection with an investigation into suspected illegal activity. In such circumstances, maju888 will endeavour to notify the affected members to the extent permitted by law.

Business Transfers

In the event of any merger, acquisition, or transfer of maju888 assets, member personal data may be transferred as part of the business assets. Members will be notified in advance should any such significant change occur that affects how their data is managed.

The security of members' personal data is maju888's highest priority. We continuously invest in the latest security technologies and procedures to keep your data protected at all times. Key security measures we have implemented include:

• 256-bit SSL Encryption: All data transmitted between your device and maju888's servers is protected by Transport Layer Security (TLS) encryption with 256-bit keys – the same standard used by major Malaysian banks.
• Strict Access Controls: Access to members' personal data within maju888's internal systems is restricted to staff who require it to perform their duties, and is protected by multi-factor authentication.
• 24/7 Monitoring: maju888's security systems are monitored around the clock to detect any suspicious activity or potential intrusions.
• Regular Security Audits: maju888 conducts regular internal and external security audits to identify and address any vulnerabilities in our systems.
• Secure Data Backup: Members' personal data is regularly backed up to separate secure server locations to ensure service continuity

What You Need to Do

While maju888 takes reasonable steps to protect your data, security also depends on your own actions. We encourage you to use a strong, unique password for your maju888 account, never share your login credentials with anyone, log out of your account when you are done — especially on shared devices — and notify maju888 immediately if you suspect unauthorised access to your account.

Maju888 uses cookies and similar local storage technologies to enhance the user experience and ensure the platform functions properly. Below is an overview of the types of cookies we use:

Strictly Necessary Cookies (Required)

These cookies are essential for the maju888 platform to function properly. They are used to maintain your login session, save your language preference (Bahasa Malaysia), and ensure session security. Without these cookies, certain key functions will not work.

Analytics Cookies

Maju888 uses analytics cookies to understand, on an aggregate basis, how members use our platform – which pages are visited most frequently, where users encounter difficulties, and how the user journey unfolds across the platform. This information helps us continually improve the user experience. Analytics data collected is in aggregated form and does not identify individuals.

Managing Your Cookie Settings

You can manage cookie usage through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and your experience on the maju888 platform. For guidance on managing cookies in popular browsers, please refer to your browser's help documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a maju888 member have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. maju888 will process access requests within 21 working days.
• Right to Rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You may also update most profile information directly through your maju888 account settings.
• Right to Erasure: You have the right to request deletion of your personal data under certain circumstances — including when the data is no longer needed for its original purpose, or when you withdraw your consent. However, some data may need to be retained to meet legal compliance requirements.
• Right to Object: You have the right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the rights above, please contact the maju888 privacy team by email at support@maju888.best by clearly stating your request along with sufficient identifying information for us to verify your identity.

Maju888 retains members' personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. The following are general guidelines for our data retention periods:

• Active Account Data: Personal data of members with active accounts is retained throughout the period the account remains active and for a reasonable period after the account is closed
• Financial Transaction Records: Deposit, withdrawal, and other financial transaction records are retained for a minimum of seven (7) years in accordance with Malaysian legal requirements relating to financial records and anti-money laundering.
• KYC Records: Identity verification documents are retained in accordance with applicable legal compliance requirements.
• Communication Logs: Customer support communication records are retained for three (3) years for reference and service improvement purposes.
• Marketing Data: Data used for marketing communications is deleted within 30 days after you unsubscribe or request deletion.

When data is no longer needed, maju888 will securely delete or anonymise it using appropriate procedures to ensure it cannot be recovered.

The maju888 platform may contain links to or integrations with third-party services such as game providers (Pragmatic Play, PG Soft, Microgaming, and others) and payment providers (Touch 'n Go, GrabPay, DuitNow, and others). When you use these third-party services, you are also subject to their respective privacy policies.

Maju888 is not responsible for the privacy practices or content of those third-party platforms. We encourage you to read and understand the privacy policy of each third-party platform you use alongside maju888.

Maju888 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect members' personal data.

For material or significant changes, maju888 will notify members via their registered email or through a prominent notification within the maju888 account interface, at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page always reflects the current version of the Privacy Policy in force.

Your continued use of the maju888 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically. If you do not agree with the changes made, you have the right to close your maju888 account and request deletion of your data in accordance with the procedure outlined in Section 7.

If you have any questions, concerns, or complaints regarding maju888's Privacy Policy or how we handle your personal data, please do not hesitate to get in touch. The maju888 privacy team is ready to assist and committed to addressing every enquiry seriously and within a reasonable timeframe.

You can reach the maju888 privacy team through the following channels:

• Email: support@maju888.best (please mark the subject as "Privacy Enquiry")
• Live Chat: Available 24/7 within the maju888 platform interface — select the "Privacy & Security" category.

Maju888 will endeavour to respond to all privacy-related enquiries within 14 business days of receipt. For more complex complaints requiring in-depth investigation, we will inform you of a more specific timeframe. If you are not satisfied with our response, you have the right to refer your complaint to the Department of Personal Data Protection Malaysia.